Reviews — The New Word-of-Mouth Marketing

Today’s word-of-mouth happens online. Reviews influence 72% of buyers and even boost SEO. Discover why reviews matter more than ever — and how to start collecting them consistently for lasting growth.

Word-of-mouth has always been one of the most powerful ways to win new business. Today, that same influence lives online through reviews. A single five-star review can reach hundreds of potential customers and carry more weight than a sales pitch.

The Power of Reviews

  • 72% of people won’t take action without reading reviews first.

  • Businesses with consistent reviews grow revenue 18% faster than those without.

Reviews aren’t just nice-to-have — they’re a cornerstone of modern marketing.

Why Reviews Matter

  • They build trust. Social proof shows prospects that others value your business.

  • They boost SEO. Search engines reward businesses with frequent, authentic reviews.

  • They influence decisions. A glowing review can be the tipping point in your favour.

How to Get More Reviews

  1. Ask at the right time — when a client is happiest with your service.

  2. Make it easy — provide a direct link to your Google Business Profile.

  3. Don’t overthink it — authentic, short reviews often resonate the most.

Final Thought

Reviews are today’s word-of-mouth. The more you collect, the stronger your reputation becomes. Start small, ask consistently, and watch how reviews shape the way customers choose you.

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